1. About this Policy
Shree Balaji Jewellers is a partnership firm engaged in the retail of fine jewellery, based at Pitampura, New Delhi, GSTIN 07ADIFS8490H1ZI. This Policy applies to information you share with us through this website, including our inquiry forms and any messages initiated via WhatsApp from our pages.
Our website is a catalogue. We do not sell jewellery online and do not process payments through this site. All transactions occur in person or through channels we agree on after an inquiry.
2. Information We Collect
Information you provide
- Inquiry forms: name, phone number, email address, message, and the product context (such as SKU or product name) you were viewing.
- WhatsApp redirects: when you tap a WhatsApp button, you are taken to WhatsApp with a pre-filled message. We do not receive your WhatsApp data unless you choose to send the message; after that, conversations are governed by our standard customer communication practices.
Information collected automatically
- Technical data: IP address, device and browser information, pages visited, referring URL, and approximate location inferred from IP.
- Analytics: we use Google Analytics 4 and Microsoft Clarity to understand site usage. Clarity may record session interactions (clicks, scroll, mouse movement) with sensitive form inputs masked by default.
3. Why We Collect It
- To respond to your inquiries and provide product information.
- To improve our catalogue, site experience, and customer service.
- To prevent fraud, abuse, and to keep the site secure.
- To comply with applicable legal, tax, and regulatory obligations.
4. Legal Basis (DPDP Act, 2023)
We process your personal data on the following bases:
- Consent (s.6): for analytics, session recording, and optional marketing follow-ups, you give consent by continuing to use the site after notice or by submitting an inquiry.
- Legitimate uses (s.7): responding to an inquiry you voluntarily initiated, and meeting legal or judicial requirements.
You can withdraw consent at any time by contacting our Grievance Officer (see below). Withdrawal does not affect processing already carried out lawfully.
6. International Transfers
Some sub-processors may store or process data outside India. We rely on their standard contractual safeguards and on Section 16 of the DPDP Act, which permits cross-border transfer except to countries restricted by the Central Government.
7. Retention
Inquiry records are retained for up to 24 months from your last interaction, unless a longer period is required for legal, tax, or accounting reasons. Analytics data follows the retention defaults of Google Analytics and Microsoft Clarity.
8. Your Rights
Subject to the DPDP Act, you have the right to:
- Access a summary of personal data we hold about you.
- Request correction or completion of inaccurate data.
- Request erasure of your personal data.
- Nominate another individual to exercise your rights in case of incapacity or death.
- Raise a grievance with our Grievance Officer.
- Approach the Data Protection Board of India if your grievance is not addressed satisfactorily.
To exercise any right, write to our Grievance Officer using the details below. We aim to respond within thirty (30) days.
10. Children
Our website and services are not directed at children under the age of eighteen. We do not knowingly collect personal data of minors without verifiable parental consent. If you believe a child has provided us data, please contact us so we can delete it.
11. Security
We protect data in transit with TLS, restrict admin access through authenticated sessions, and apply database row-level security. No system is fully secure; we encourage you to share only what is necessary for your inquiry.
12. Grievance Officer
Ripuvanjay Goel
Email: repuvanjay_goel@yahoo.com
Phone: 919999989298
Shree Balaji Jewellers, Pitampura, New Delhi
13. Changes to this Policy
We may update this Policy from time to time. The “Effective” date at the top of the page reflects the latest revision. Material changes will be highlighted on the website.
14. Contact
Shree Balaji Jewellers
Pitampura, New Delhi
GSTIN: 07ADIFS8490H1ZI
For general inquiries, please use our contact form.